Frequently Asked Questions
Frequently Asked Questions
Yes, we recommend booking an appointment with one of our expert bridal stylists trained to help you find your perfect style in a fun and relaxed way.
If you are after a custom design gown, then you will need to make an appointment with Shehzarin herself.
Walk ins are always welcome at our boutique and we would never turn you away.
Our recommended dry cleaners are MyDressbox (https://mydressbox.com.au/) and Ferrari Dry Cleaners Moorabbin (https://weddinggown.com.au/). Both are reputable dry cleaners who specialise in bridal gowns, so you can rest assured that your precious gown is in the safest hands. For 10% discount off of MyDressbox services use this referral link: https://mydressbox.com.au/?ref=mpz5iaqwyc
You can book your appointment online using the contact form,
ring the salon directly on (03)9509 3459
or send us an email: firstname.lastname@example.org
An initial appointment can take anywhere between 45 minutes to an hour.
Once every aspect of your design is finalized at your consultation and you are ready to order at least 30% of your order value must be paid to secure your gown. Another instalment of 20% is required prior to your first measurement appointment. Gowns paid in full and off the rack gowns are not applicable.
We recommend ordering your gown at least six to nine months before your wedding date. Giving yourself more time will eliminate the stress and anxiety in the lead up to what can already be a stressful time.
On average we need 6 to 8 months to make a Full Couture gown and 4 to 6 months for a Demi Couture gown.
Don’t worry if your wedding date is less than six months away or much sooner than that. We can make it happen for you. Just speak to one of our stylists to discuss your requirements. We will always have both demi- couture and full couture choices for you. Some of our samples are also available for purchase.
As each piece is usually made especially for you, please allow 4 to 8 weeks for your veil to be made or accessories to arrive.
If you have ordered accessories, these will be available to style with your gown at your final appointment. If you require your accessories earlier than your 3rd appointment, please ensure you have advised us of the date at least 6 weeks in advance.
We offer our brides a flexible layby plan. An initial deposit is required at the time of purchase and the rest is paid in installments. Just ring our salon to get the breakdown.
For your initial appointment you may want to bring a pair of heels that are easy to slip on.
When the time comes for you first fitting, you will need your undergarments and bridal shoes. A change to your bra or the height of your heels can affect the fit and length of your dress.
This depends on the complexity of the design and whether it’s a made to measure gown or a demi couture gown. A first fitting for a made to measure gown usually involves fitting and finalising the foundation shape on you after which most of your gown will be made ready for your next fitting. Any trims and embellishment will also be added before your final fitting. Your final fitting is when you will see your completed gown. You will have a final try on to ensure the gown is finished to your requirements before taking it home with you.
Made to measure gowns you will require two to three fittings and Demi Couture gowns require one fitting. For a Bespoke gown, the number of fittings will vary according to the design and construction of the gown
Yes most of our made to measure and demi couture gowns can be created in other colours to suit your requirements.
This will depend on the actual gown, so we recommend contacting us directly for advice on what to do. If it’s before the wedding and the gown needs hanging then use a good strong hanger and always hang it from the hanging ribbon. Store it in the garment bag we give you with your gown and keep it away in a dry, pet free, moth free space. When opening the garment bag place a finger behind the zip so it doesn’t catch on the fabric of your dress.
After the wedding we recommend using our expert dry cleaners as dry cleaning a wedding gown is very specialised. Dry cleaning should be undertaken immediately after the wedding as some stains get harder to remove the longer they stay on your gown.