GOWNS: Purchase Agreement & FAQ

TIME FRAME

  • All of our gowns are made to order and therefore It will take us 20 weeks to cut, create and hand finish your

    dress right here in our Armadale Atelier.

  • Depending on your location shipping will take between 2 days and 3 weeks to ship your gown. Once your gown has been shipped you will be provided with tracking information.
  • If your wedding is more than six months away and you are planning to have alterations made to your made to order gown, then we consider you a Standard Made to Order bride.
  • If your wedding day is sooner than 5 months then please contact us to discuss our priority services.
  • If your wedding is less than 4 weeks away, we have a selection of ready-to-wear and sale gowns made according to standard sizes and a standard length which are available for dispatch in 2 – 3 business days.
ALTERATIONS
  • Alterations are available for all of our made to order gowns purchased online to ensure a perfect fit for each of our brides.
  • To arrange alterations, please contact us to make an appointment.
  • If you are planning to have alterations made to your made to order gown, then we highly recommend placing your order at least 7-9 months before your wedding day. If your wedding day is sooner please contact us to discuss rush services.
SIZING
  • To create the best possible fit we offer a made to order size range from AUS 6 through AUS 18. To accommodate further we also offer split sizing and alterations. If you are interested in either of these please contact us to discuss.
  • To determine your best size, please use our size guidesize guide
    . We recommend having someone assist you in taking your measurements to ensure the highest accuracy.
  • If you are in-between sizes we recommend ordering the bigger size to allow for alterations. Please liaise with your stylist as we may also need some additional measurements to ensure the sizing is accurate.
QUALITY

If my dress is hand made from high quality fabrics, will it be flawless?

  • We are proud to design and create gowns that are hand-cut, hand-made, and hand-finished, from beautiful natural fibres including silk, and finished with hand beaded embellishments. This means that your dress will be a beautifully crafted, special and unique piece, however with any hand-made artisan piece, there will be small imperfections and inconsistencies in each dress, which we choose to celebrate.
  • We have a dedicated and stringent quality control process, to ensure your dress passes our tests before it evengets to you, however you should know that:
    • Shehzarin Batha Couture gowns are made from luxury fabrics including 100% silk, exquisite beadwork, soft lace and hand-beaded laces, sourced from all over the world.
    • While extreme care is taken during the production of each and every gown, the delicate nature of these fabrics means they can be easily marked or pulled and may contain slight inconsistencies incolour and weave.
    • Every gown is made to order for each of our brides. This means every gown is unique, particularly when it comes to lace and embellished gowns – no ones dress will be identical to yours and your gown may differ slightly from the images you have seen or the samples you have tried on.
    • Due to the very delicate nature of Shehzarin Batha Couture embellishments, dresses will lose a small amount of beads with time, wear, alterations and dry cleaning.
    • Shehzarin Batha Couture gowns offer a stunning variety of colours including ivory, bone, beige and blush, however dye lots can vary and we cannot guarantee the exact colour of the sample or photos you have seen. These variations are very rare.

What if my dress is faulty?

  • At Shehzarin Batha Couture, we take incredible pride in our work and will always stand behind the quality of each and every gown we create. If you are unhappy with the quality of your gown, please let us know within 7 days of delivery.
  • We quality check every gown before it leaves our atelier, however, if we miss something we will happily accept the return of garments for replacement or repair in the unlikely case of manufacturing faults, incorrect size, style or colour chosen by you at the time of ordering.
  • A refund will only be offered in cases of major manufacturing faults, which will be determined at the discretion of our quality control team, after thorough inspection of your item.

What if I change my mind?

  • As your gown will be made to order specially just for you, we cannot offer any returns or exchange on gowns, bodices, skirts or veils except in the unlikely case of major manufacturing faults which we were unable to rectify. Please ensure you feel confident with the style, size and colour of your gown that you have chosen, if you need further assistance we are more than happy to help!
SHIPPING AND DELIVERY

Shipping within Australia

  • We offer free standard shipping on all Australian Orders. Please contact us prior to ordering with details of your wedding date to confirm estimated delivery time.
  • We will ship your order within Australia via Express Post with DHL or Australia Post.
  • Any estimated delivery date is an estimation only and may not take into consideration weekends, public holidays and unforeseen transit delays. Delivery to regional areas may take longer. If your order doesn’t arrive within 5 business days of shipment, please email info@shehzarinbathacouture.com.au to let us know.
  • Orders are not shipped on weekends or public holidays in NSW, Australia. Once your shipment has been processed you will be provided with a tracking number so that you can follow your gowns journey to you.

Shipping Internationally

  • We ship internationally to most countries. Please contact us prior to ordering to confirm delivery time-frame.

Custom Charges

  • When shipping a wedding dress internationally outside of Australia, there is likely to be additional import tax fees for you to pay to your local customs office once your order arrives in your country. This charge is not included in the shipping fee paid to Shehzarin Batha Couture and will need to be paid to your local customs office to receive your dress, otherwise the parcel will be sent back to Shehzarin Batha Couture. This fee is determined by the customs office in your country, and Shehzarin Batha Couture have no influence or say over this fee.
YOU SHOULD ALSO KNOW

Any Advice for my shoes?

  • We always recommend choosing shoes that are first and foremost comfortable – after all you will be wearing them all day! Our gowns are made from delicate nature fibres and so flats or heels in ivory, metallic or nude tones always pair well. If you do select a heel, we recommend a wider and thicker heel, as we find the narrow heels are more likely to get caught on our delicate silks and laces and rip the hem of your dress. You can shop our wide range of wedding shoes and accessories here.

 

SHOES + ACCESSORIES: Purchase Agreement & FAQ

STOCK INFORMATION
  • We don’t always stock all sizes in every shoe style and while we can get any size ordered in for you, there may be a delay. To ensure you’ll receive your shoes on time, please contact us before purchasing to confirm stock.
RETURNS & EXCHANGE

For shoes and accessories in stock (excluding earrings)

  • We are happy to offer a refund or exchange on full price shoes based on eligibility* within 14 days of sale providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which much also be in pristine condition). Please only try them on with clean feet or with a nylon stocking and only on a soft carpeted area to prevent scuffing as even wooden floors cause damage.
  • Returns are processed when they arrive with us, this process can take up to 7-10 working days. Once we have processed the refund with our card payment company it can take up to 2 weeks for the funds to clear.
  • Non Australian Orders are only eligible for exchange, not refund.
  • Return postage is paid by the sender.
  • *Eligibility for returns are based on if the shoes are too big or too small, other fit issues and if the shoes are defective (subject to assessment by the supplier).

For shoes and accessories made to order (excluding earrings)

  • We are happy to exchange shoes and accessories bought at full price within 28 days of sale providing the products are in their original condition with no marks or blemishes, in their original packaging (which much also be in pristine condition). Please only try them on in a soft carpeted area, as even wooden floors cause damage.
  • If you wish to cancel your order completely, this is to be made within 24 hours of placing the order and we will issue a full refund. This may take 7 to 10 working days to be processed. If however an order is cancelled after the 24 hour period, a 20% administration fee of the sale price will be retained.

For earrings

  • For hygiene reasons, we cannot offer any exchange or return on earrings for change of mind. Our team will gladly send over images of earrings to help indicate size and weight if requested.
  • If your earrings are faulty please contact us to arrange a replacement.
SHIPPING AND DELIVERY

Shipping within Australia

  • We offer free standard shipping on all Australian Orders. Please contact us prior to ordering with details of your wedding date to confirm estimated delivery time.
  • We will ship your order within Australia via Express Post with DHL or Australia Post.
  • Any estimated delivery date is an estimation only and may not take into consideration weekends, public holidays and unforeseen transit delays. Delivery to regional areas may take longer. If your order doesn’t arrive within 5 business days of shipment, please email info@shehzarinbathacouture.com.au to let us know.
  • Orders are not shipped on weekends or public holidays in NSW, Australia. Once your shipment has been processed you will be provided with a tracking number so that you can follow your gowns journey to you.

Shipping Internationally

  • We are ship internationally to most countries. Please contact us prior to ordering to confirm delivery time-frame.

Custom Charges

    • When shipping a wedding dress internationally outside of Australia, there is likely to be additional import tax fees for you to pay to your local customs office once your order arrives in your country. This charge is not included in the shipping fee paid to Shehzarin Batha Couture and will need to be paid to your local customs office to receive your dress, otherwise the parcel will be sent back to Shehzarin Batha Couture. This fee is determined by the customs office in your country, and Shehzarin Batha Couture have no influence or say over this fee.