We are happy to offer a refund or exchange on full price shoes based on eligibility* within 14 days of sale providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which much also be in pristine condition). Please only try them on with clean feet or with a nylon stocking and only on a soft carpeted area to prevent scuffing as even wooden floors cause damage.
Returns are processed when they arrive with us, this process can take up to 7-10 working days. Once we have processed the refund with our card payment company it can take up to 2 weeks for the funds to clear.
Non Australian Orders are only eligible for exchange, not refund.
Return postage is paid by the sender.
*Eligibility for returns are based on if the shoes are too big or too small, other fit issues and if the shoes are defective (subject to assessment by the supplier).
We don’t always stock all sizes in every shoe style and while we can get any size ordered in for you, there may be a delay. To ensure you’ll receive your shoes on time, please contact us before purchasing to confirm stock.
We are happy to exchange shoes bought at full price within 28 days of sale providing shoes are in their original condition with no marks or blemishes, in their original packaging (which much also be in pristine condition). Please only try them on in a soft carpeted area, as even wooden floors cause damage.
If you wish to cancel your order completely, this is to be made within 24 hours of placing the order and we will issue a full refund. This may take 7 to 10 working days to be processed. If however an order is cancelled after the 24 hour period, a 20% administration fee of the sale price will be retained.